Terms and Conditions
Last updated: 15 October 2026
These Terms and Conditions are available in English only. Hierdie Terme en Voorwaardes is slegs in Engels beskikbaar.
Refund, Cancellation and Delivery at a glance
A short summary. The full terms in the sections linked below apply.
Delivery
Delivery is free within Bela-Bela, Modimolle and Mookgophong. Courier charges apply elsewhere and are disclosed in your quotation before payment. Customers outside the free area may also choose the more affordable PUDO locker-to-locker service. Dispatch is estimated at 3 business days after confirmed payment, and courier delivery at 3 business days after dispatch.
Read full delivery termsCancellation
Where the Electronic Communications and Transactions Act applies, you may cancel an online purchase within 7 days after receiving the goods, without giving a reason and without penalty. You must notify us in writing and return the products in substantially their original condition. You may also cancel an order if we correct an error in its price, description, quantity or total.
Read full cancellation termsRefunds
Approved refunds are ordinarily paid through the original payment method. Refunds for defective, unsafe or incorrectly supplied goods are covered in sections 11 and 13, and refund timing may be affected by your bank or payment provider.
Read full refund termsQuestions? Email bushveld.w.c@gmail.com or WhatsApp +27 82 896 3048.
1. Business information
This website is owned and operated by Pieter Fourie, trading as Bushveld Premium Fire Blocks (“Bushveld Premium Fire Blocks”, “we”, “us” or “our”).
Business status: Sole Proprietor
Physical business address: Num-Num Farm, Kranskop, Modimolle, 0510
Address for service of legal notices: Num-Num Farm, Kranskop, Modimolle, 0510
Email: bushveld.w.c@gmail.com
Telephone/WhatsApp: 082 896 3048
These Terms and Conditions apply to the use of www.bushveldpf.co.za and to all orders placed through the website, email, WhatsApp or a secure payment link supplied by us.
By placing an order, accepting a quotation or making payment, the customer confirms that these Terms and Conditions have been read and accepted.
2. Products
Bushveld Premium Fire Blocks supplies compressed fire-lighting blocks in the pack sizes and quantities described on the website.
We make reasonable efforts to ensure that product descriptions, photographs, dimensions, quantities and prices are accurate. Because the product contains natural materials and is manufactured in batches, minor differences in colour, texture, weight or appearance may occur. These minor variations do not constitute a defect.
Products must be used only for their intended fire-lighting purpose and in accordance with the instructions and safety information supplied with the product.
3. Fire, burn, packaging and safety warnings
WARNING: COMBUSTIBLE PRODUCT. FIRE, SERIOUS BURNS, HARMFUL FUMES, CHOKING, SUFFOCATION AND DEATH MAY RESULT FROM UNSAFE USE.
These warnings apply wherever the products are stored or used, including homes, gardens, lodges, campsites, farms, workplaces and public areas.
- Use only for the intended fire-lighting purpose, in accordance with the product instructions and the appliance manufacturer's instructions.
- Adult use only. Keep blocks, broken pieces, wrapping and all packaging out of reach of children and animals. The product is not food or a toy. Do not swallow, chew or place it in the mouth. Blocks and fragments present a choking and ingestion hazard; plastic wrapping presents choking and suffocation hazards.
- Remove all plastic wrapping and other packaging before lighting. Do not ignite the product while wrapped. Do not burn, melt or place packaging in a braai, fireplace or fire. Burning or melting plastic may release harmful fumes and cause burns. Dispose of packaging safely away from children, animals and ignition sources.
- Flames, burning blocks, embers, ash and heated surfaces can cause severe burns and ignite clothing or nearby materials. Do not touch or move burning blocks or hot equipment. Use suitable tools and heat protection, and keep people and animals a safe distance away.
- Use only in a stable, suitable braai, fireplace or designated fire area on a non-combustible surface. Keep clear of buildings, furniture, curtains, dry grass, vegetation and other combustible materials. Do not use where sparks, flames or heat could spread a fire.
- Never use in tents, vehicles, enclosed rooms or other poorly ventilated spaces. Indoor use is permitted only in a suitable fireplace or appliance with an effective flue or chimney, operated according to its instructions. Ventilation alone does not make an unsuitable indoor space safe.
- Avoid breathing smoke, fumes or combustion gases. Fires and burning fuels can produce harmful gases, including carbon monoxide, even when little or no smoke or smell is noticeable. Do not rely on appearance or smell as evidence of safety.
- Never leave a burning block, fire, hot embers or hot ash unattended. A responsible adult must supervise until the fire is fully extinguished and all remains are cold. Do not leave a fire burning while sleeping or when leaving the area.
- Do not add petrol, methylated spirits, paraffin or other flammable liquids to the product or a fire. Do not add firelighter blocks to an already burning or hot fire. Do not hold a block while lighting it.
- Do not use in strong winds, during fire bans or where local restrictions prohibit fires. Keep appropriate fire-extinguishing equipment accessible and comply with local fire rules.
- Store in a cool, dry place away from food, children, animals, flames, direct heat and ignition sources. Do not store beside a stove, fireplace or other hot equipment.
If swallowing, choking, burns or suspected smoke or fume exposure occurs, obtain urgent professional assistance. Stop use immediately if the product appears unsafe.
Responsibility for unsafe use
Customers must take reasonable precautions to prevent injury, smoke exposure and the spread of fire. To the extent permitted by law, Bushveld Premium Fire Blocks is not liable for injury, burns, smoke or fume inhalation, ingestion, choking, suffocation, or fire damage to homes, buildings, land or other property to the extent caused by a customer's or third party's negligent handling, improper storage, burning of packaging, unattended fires, misuse, or failure to follow adequate safety instructions.
This clause does not exclude liability for unsafe or defective goods, inadequate instructions or warnings, our gross negligence or intentional misconduct, or any other liability that cannot lawfully be excluded. It does not require the customer to waive statutory rights.
4. Prices
All prices are stated in South African rand.
VAT is not charged, as Bushveld Premium Fire Blocks is not a registered VAT vendor.
The product price and any applicable delivery charge will be disclosed before the customer is required to make payment.
We may change prices prospectively without prior notice. A price change will not affect an order that has already been accepted and paid for, unless an obvious pricing error occurred and the customer agrees to the corrected price.
5. Placing an order
Customers may place an order through the website, email or WhatsApp.
Submitting an order request does not necessarily constitute final acceptance by Bushveld Premium Fire Blocks. Where delivery charges must first be calculated, we will send the customer a written quotation reflecting:
- The products and quantities ordered.
- The product price.
- Delivery or courier charges.
- The complete amount payable.
- Any applicable delivery estimate.
The customer must check the quotation carefully. The order becomes binding once the customer accepts the quotation and payment has been successfully completed, subject to stock availability.
Customers will have an opportunity to correct mistakes before accepting the quotation or completing online payment.
6. Payment
Payment may be made using the available payment methods displayed on the website, including Electronic Funds Transfer (EFT) or secure online payment through Paystack.
Card information is processed by an independent, secure payment provider. Bushveld Premium Fire Blocks does not directly receive or store customers’ complete card numbers, CVV numbers or online-banking credentials.
An order will be processed only after payment has been successfully confirmed.
Customers must not send card numbers, CVV numbers, banking passwords or one-time PINs to Bushveld Premium Fire Blocks by email, WhatsApp or any other message.
If payment is declined or reversed, the order may be suspended or cancelled.
7. Stock availability
All orders are subject to stock availability.
If a product becomes unavailable after payment, we will notify the customer and offer one of the following:
- A reasonable alternative accepted by the customer.
- Delivery at a later agreed date.
- A refund of the amount paid for the unavailable product.
No substitute will be supplied without the customer’s agreement.
8. Delivery
We operate on a delivery-only basis and do not presently offer customer collections, unless otherwise agreed in writing.
Delivery is free within Bela-Bela, Modimolle and Mookgophong, subject to confirmation that the delivery address falls within the applicable local delivery area.
Courier charges apply to other destinations. These charges will be calculated and disclosed in the quotation or at checkout before payment.
Customers outside the free delivery area may choose standard Courier Guy delivery or the more affordable Courier Guy PUDO locker-to-locker service. PUDO is available where a PUDO locker is conveniently located for the customer and the parcel does not exceed 60 × 41 × 69 cm or 20 kg. To use PUDO, the customer must provide the name and address of the preferred PUDO locker. If no PUDO locker is available or the parcel is too large, standard Courier Guy delivery costs apply. The applicable delivery cost will be calculated and included in the quotation.
The customer is responsible for supplying a complete and accurate delivery address and contact number. Additional delivery costs caused by an incorrect address, failed delivery or the customer’s unavailability may be charged to the customer where legally permissible.
Estimated dispatch time: 3 (three) business days after confirmed payment.
Estimated courier delivery time: 3 (three) business days after dispatch, depending on the destination and courier service.
Courier Guy PUDO deliveries generally take 1–4 business days from collection. Delivery times are estimates and may vary depending on the destination, weekends, public holidays and circumstances beyond our control.
Delivery periods are estimates unless expressly guaranteed in writing. We will notify the customer of material delays and comply with the customer’s rights under applicable consumer law.
Risk of accidental loss or damage remains with us until the products have been delivered to the customer or the customer’s nominated recipient.
9. Inspection upon delivery
Customers should inspect the parcel as soon as reasonably possible after delivery.
Missing, damaged, incorrect or defective goods must be reported to us promptly at bushveld.w.c@gmail.com or 082 896 3048, preferably with:
- The customer’s name and order number.
- A description of the problem.
- Photographs of the products and packaging.
- The delivery date.
Failure to report the matter immediately does not remove any rights that the customer has under applicable law.
10. Cancellations and cooling-off period for online orders
Where section 44 of the Electronic Communications and Transactions Act applies, a consumer may cancel an online purchase of goods without giving a reason and without penalty within seven days after receiving the goods.
The customer must notify us in writing within the applicable period and return the products in substantially their original condition. The customer may be responsible for the direct cost of returning goods under this cooling-off right, as permitted by law.
Refunds arising from a valid cooling-off cancellation will be processed within the period required by applicable law.
This clause does not limit any additional rights concerning defective, unsafe, incorrectly supplied or misrepresented goods.
11. Defective, unsafe or incorrectly supplied goods
Customers have the rights and remedies provided by the Consumer Protection Act and other applicable South African laws.
Where goods are genuinely defective, unsafe, materially different from their description or incorrectly supplied, the customer may be entitled to repair, replacement or refund, depending on the circumstances and applicable law.
Bushveld Premium Fire Blocks will carry reasonable return costs where the return results from our error or from qualifying defective goods.
Products will not be regarded as defective merely because of reasonable natural variations in colour, texture, size or appearance that do not materially affect their intended function.
12. Returns that may be refused
Subject always to the customer’s statutory rights, a return may be refused where:
- The products were damaged through misuse, negligence or improper storage.
- The products were used contrary to their instructions or intended purpose.
- The customer altered, repackaged or damaged the products after delivery.
- The return falls outside any legally applicable return period and no defect exists.
No provision of these Terms is intended to waive or restrict a consumer right that cannot legally be waived or restricted.
13. Refunds
Approved refunds will ordinarily be made through the original payment method.
We may reasonably require proof of purchase and confirmation of the account or payment method used for the transaction.
Courier or delivery fees will be refunded where required by law or where the return resulted from our error. Original delivery costs may be excluded from a change-of-mind refund where the law permits.
Refund processing times may be affected by the customer’s bank or payment provider.
14. Privacy and personal information
We collect personal information required to process orders, communicate with customers, arrange delivery, prevent fraud and comply with legal obligations.
This may include a customer’s name, surname, telephone number, email address, delivery address, order information and payment confirmation.
Personal information will be processed in accordance with the Protection of Personal Information Act.
We will not sell customers’ personal information. Information may be shared with necessary service providers, including payment processors, website providers and courier companies, only to the extent reasonably required to provide the requested service or meet legal obligations.
15. Electronic communications
By submitting an order, the customer consents to receiving communications necessary to process that order, including quotations, invoices, payment confirmations and delivery notifications.
Transactional communication does not automatically constitute consent to unrelated promotional marketing. Marketing messages will be sent only where legally permitted, and recipients may opt out.
16. Website availability and errors
We take reasonable steps to keep the website accurate and available. We do not guarantee that the website will always operate without interruptions, delays or technical errors.
If an obvious error affects a price, description, quantity or order total, we will contact the customer before processing the order. The customer may accept the correction or cancel the affected order and receive a refund of any applicable amount already paid.
17. Intellectual property
The Bushveld Premium Fire Blocks name, branding, photographs, written content, product presentation and other original website material may not be reproduced or commercially used without prior written permission, except where allowed by law.
18. Complaints and disputes
Customers should first submit complaints to:
Email: bushveld.w.c@gmail.com
Telephone/WhatsApp: 082 896 3048
We will make reasonable efforts to acknowledge and resolve complaints promptly.
If a complaint cannot be resolved directly, the customer may approach an appropriate South African consumer protection body or ombud with jurisdiction over the matter.
These Terms are governed by the laws of the Republic of South Africa.
19. Limitation of liability
The safety warnings and allocation of responsibility in section 3 form part of these Terms.
To the maximum extent permitted by law, Bushveld Premium Fire Blocks will not be liable for indirect or consequential losses arising from circumstances beyond our reasonable control.
Nothing in these Terms creates a blanket exclusion of liability for fires, injury, death or property damage. These Terms do not exclude liability for gross negligence, intentional misconduct, unsafe or defective goods, inadequate instructions or warnings, or any other liability that cannot legally be excluded under the Consumer Protection Act or other applicable legislation.
20. Changes to these Terms
We may update these Terms from time to time. The updated version and effective date will be published on the website.
The version applying to an order will ordinarily be the version available when the customer placed or confirmed that order.
21. Entire agreement
These Terms and the accepted quotation or checkout summary form the agreement between the customer and Bushveld Premium Fire Blocks concerning the relevant order.
If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply.